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Customer Service Representative

2 months ago

Gurnee, Illinois, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Part-Time Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Help customers locate products, answer questions, and provide solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
  • Engage customers on our rewards program, private label credit cards, and other loyalty programs
  • Assist with omnichannel processes, including buy online pickup in store and ship from store
  • Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store
  • Responsible for completing merchandise recovery and maintenance, including returns and go-backs
  • Support shrink and safety programs, adhering to standard operating procedures and company policies
  • Interact with colleagues in a positive and respectful manner, promoting a positive work environment
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as lifting and bending
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
What We Offer

As a Seasonal Part-Time Customer Service Team Member, you will have the opportunity to work in a dynamic and creative environment, surrounded by a team of passionate and dedicated individuals. We offer competitive pay, flexible scheduling, and opportunities for professional growth and development.

Michaels is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.