Business Operations Director

2 weeks ago


San Francisco, California, United States Cynet Systems Full time
Job Description:

Job Summary:
We are seeking a highly experienced and dynamic Business Operations Manager to lead our communications team in building visibility and advancing awareness for our unique experiences and benefits. This role will involve managing cross-functional teams to deliver innovative messaging and engagement strategies across various channels.

Key Responsibilities:
  • Lead strategy and planning to advance and evolve our communication strategies as media consumption integrates deeper amongst press, social media, and influencers.
  • Collaborate with our broader Communications, Marketing, Product, and Customer Service teams to drive success.
  • Develop and implement effective communication strategies across channels, mapping to business objectives.
  • Represent Channel Communications in operational conversations about planning, budget, organization design, ways of working, process, and career development.
  • Proactively develop solutions, find efficiencies, and improve processes across team operations.
  • Solve for any gaps in standardization of reporting, templates, and tools across the team.
  • Manage overall strategic social decision making and implementation, including channel prioritization, content strategy, and emerging channels.
  • Support analyzing the measurement and impact of content and distribution strategies using preferred tools and platforms.

Requirements:
  • 15+ years of communications experience, ideally a combination of in-house and agency, with significant time spent in social media and influencer engagement.
  • Experience using social to elevate executives and business objectives.
  • Deep understanding of changing press, social, and influencer landscapes and how to effectively approach for maximum impact.
  • Proven history of encouraging and developing innovative industry-leading thinking and turning it into executable plans and campaigns.
  • Knowledge and experience in building and executing campaigns across Twitter, LinkedIn, Instagram, and TikTok, and emerging channels like Reddit.
  • Experience working with influencers and content creators.
  • Strong writer with attention to detail and experience in crafting highly effective press material and social copy.
  • Knowledge and experience with creative production processes and workflows.
  • Experience in managing a multi-faceted team and growing team members.
  • Business development mindset where communications directly contributes to business objectives.
  • Positive and collaborative personality and a commitment to ensuring all activities undertaken are as successful as possible.
  • Excellent problem solver with ability to anticipate future issues, unblock complex situations, and facilitate drama-free environments where the team will thrive.

What We Offer:
A dynamic and collaborative work environment, opportunities for growth and development, and a competitive compensation package.

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