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Client Relations Associate

2 months ago

Sacramento, California, United States Local Business Firm Full time

Join our team at Local Business Firm as a Customer Support Specialist. In this role, you will engage with clients, deliver outstanding service, and play a vital role in our sales achievements. If you are enthusiastic about client relations and sales, this position is an excellent fit for you.

Key Responsibilities:

  • Serve as the primary contact for clients, ensuring exceptional service and support.
  • Assist clients with inquiries, product information, order management, and problem resolution.
  • Recognize opportunities to promote and sell additional products or services.
  • Build and nurture relationships with clients, providing tailored recommendations based on their needs.
  • Work collaboratively with the sales team to meet or exceed sales targets.
  • Maintain comprehensive knowledge of our offerings, features, and advantages to effectively engage with clients.
  • Process sales transactions and manage client accounts with precision and care.
  • Stay updated on industry developments, competitor products, and market dynamics to offer insightful feedback.
  • Record client interactions and transactions in our customer relationship management system.
  • Coordinate with various departments to resolve client issues and ensure satisfaction.