Senior Associate
4 weeks ago
The Client Service Operations Senior Associate is responsible for overseeing operational activities and client inquiries for some of our largest Asset Owner clients on the West Coast. This role monitors and helps govern the performance of all business unit shared service teams, Global CoEs, and Service Delivery operations as it relates to the overall service level for our clients.
Key Responsibilities
As a Client Service Operations Senior Associate, you will:
- Support the identification and resolution of work processing issues to streamline operations.
- Participate in task realignment activities, including identification of work to be realigned, drafting procedures, and providing training and support to new processing teams.
- Monitor day-to-day service delivery of Business Unit shared service teams and COEs for assigned clients.
- Respond in a timely manner to both internal and external inquiries.
- Build and maintain strong client and inter-departmental relationships.
- Escalate unresolved issues or problems to Officer/AVP/VP.
- Identify and report unusual or potentially suspicious transaction activity in accordance with corporate policy and guidelines.
Requirements
To be successful in this role, you will need:
- Strong critical thinking and problem-solving skills.
- Accuracy and detail-oriented mindset.
- Interpersonal and oral communication skills.
Education and Experience
The ideal candidate will have:
- Bachelor's degree in accounting, finance, or economics.
- At least 2 years' work experience in accounting, finance, mutual fund operations, loan servicing, or related career.
- Strong computer competence, including Microsoft applications, Excel, and Word.
- Multitasking capability.
About State Street
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data and analytics, investment research and trading, and investment management to institutional clients. We are committed to creating a great work environment and offer competitive benefits, including medical care, insurance, and savings plans. We also provide flexible work programs and a wealth of development programs and educational support to help you reach your full potential.
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