Global Business Operations Coordinator
7 days ago
Role Overview
We are seeking a skilled Global Business Operations Coordinator to join our team at StubHub. This role will be responsible for owning employee metadata and permissions for Global Customer Service tools and systems.
Job Description
This is a Full-Time position that may require weekend, holiday, daytime, and/or evening hours. The ideal candidate will have a blend of technical expertise, strong collaboration skills, and a proactive mindset.
The GCS Business Systems Administrator will configure, maintain, and analyze applications integral to GCS operations. They will develop comprehensive reports and analyses aimed at cost reduction, process enhancement, and vendor contract optimization, aligning with organizational goals.
The successful candidate will spearhead the design and implementation of streamlined processes to accommodate evolving roles, systems, and operational demands, prioritizing efficiency and adaptability.
- Configure, maintain, and analyze applications integral to GCS operations
- Develop comprehensive reports and analyses aimed at cost reduction, process enhancement, and vendor contract optimization, aligning with organizational goals
- Spearhead the design and implementation of streamlined processes to accommodate evolving roles, systems, and operational demands, prioritizing efficiency and adaptability
- Support implementation of new software releases, including impact analysis, regression testing, scheduling, and change management
- Ensure seamless access and system provisioning for GCS personnel during onboarding and offboarding, collaborating effectively with internal and external stakeholders
- Serve as the primary liaison for system-related issues and bugs while navigating escalation channels within the organization as-needed
- Independently collect and analyze data to identify root causes of system issues, proactively optimizing system functionality and performance
- Maintain proficiency in GCS systems, including Twilio, Amazon Connect, and StubHub proprietary tools
- Conduct regular audits to validate employee permissions and metadata accuracy within GCS systems, ensuring compliance with security protocols
- Provide support for strategic initiatives, leveraging analytical insights and documenting business requirements to drive operational efficiency and system enhancement
Requirements
To succeed in this role, you will need:
- Attention to detail - Accurately and thoroughly accomplishing tasks, ensuring precision and quality in work output
- Technical Proficiency - Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools
- Work process optimization - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Analytical Skills - Proficiency in data analysis and root cause identification to address system issues and drive operational improvements
- Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
What You Need to Succeed
Qualifications include:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
- 2+ years working in Customer Service or with Customer Service teams
- Proficiency with Salesforce or similar CRM softwares
- Proficiency with Microsoft Office (Excel, Word), Salesforce, or similar software
Why Join Us?
We offer an accelerated growth environment where you can scale your career. Enjoy a top-tier compensation package, which includes premium benefits. Have generous paid time off, allowing you to manage your schedule and recharge as needed. Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
Engage in vibrant team events that foster camaraderie and collaboration. We value diversity on our team and do not discriminate based on protected status. Our mission is to redefine the live event experience on a global scale.
Estimated Annual Salary: $80,000 - $110,000
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