ServiceNow Technical Lead Consultant

4 days ago

Bethpage, New York, United States Public Service Enterprise Group Full time
Job Summary

This position is a direct report to the Applications Group Products Supervisor.

This role has responsibility for the ServiceNow Platform and is accountable for the strategic development, support, and improvement of the product within PSEG LI.

This includes developing the long-term vision for the product, identifying potential opportunities in conjunction with Architecture to optimize the benefits of ServiceNow for PSEG LI.

This includes responsibility for ServiceNOW ensuring proper operational support, and problem resolution input.

Key Responsibilities
  • Design, develop and maintain user management and architecture across multiple environments in addition to providing solution recommendations.
  • Advocate for exploring and leveraging standard solutions first.
  • Ensure compliance with government and corporate security guidelines.
  • Develop, administer and execute preventive maintenance programs, oversee problem management, perform root cause analysis and corrective action plans, providing vendor management and oversight, and administer and report on vendor and client SLAs.
  • Serves as domain specific subject matter expert for their assigned product line.
  • Keep informed and leads implementation of technical advancements in IT, including introduction of best practices.
  • Oversight and management of the outsourced support team and associated contracts.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Math or a related technical field.
  • 6+ years of ServiceNOW experience.
  • 4+ years proven experience working with project teams to determine implementation strategy.
  • 2+ years proven experience with developing testing strategy for large complex projects.
  • Must demonstrate strong leadership skills.
  • Ability to work independently on technical issues.
  • Must be able to work and effectively communicate with a wide range of people – peers, vendors, leadership, customers, constituent groups, etc.
  • Must demonstrate the ability to proactively communicate technical topics in a clear, succinct, and relevant way.
  • Must demonstrate strong analytical and problem-solving abilities.
  • Must have the ability to provide analytical conclusions and support recommended action/decisions with clarity, adjusting to meet the needs of the audience (technical v non-technical business partners/clients).
  • Must have strong organizational and time management skills.
  • Must be detail oriented and demonstrate ownership and accountability.
  • Must be proficient in Microsoft office including MSProject or similar project management tool; MS Visio.
  • Must be proficient in IT analysis methodologies (i.e. process flow definition, data flow diagramming, etc.).
  • Must demonstrate strong verbal and written communications skills and consultative skills.
Preferred Qualifications
  • ServiceNow certification preferred or deep experience working with ServiceNow and managing support with/through 3rd parties.
  • Technical/software certification such as AWS certification, etc.
  • Graduate degree or MBA.
  • ITIL Certification.
  • CMMI experience.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic.

Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.

For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing.

Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles.

Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana.

Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through by clicking on the emPower icon, then selecting careers.

This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities.

If you have a disability and need assistance applying for a position, please call or email you need to request a reasonable accommodation to perform the essential functions of the job, email Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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