Client Relations Specialist

1 week ago

Mason, Ohio, United States City of Mason Full time


Overview of Responsibilities and Key Features of the Role

Tasked with facilitating the entry of visitors into the facility while delivering exceptional customer service to guests and the wider community.

Key Responsibilities (Illustrative Only)
  • Encourages constructive and courteous interactions between visitors and staff.
  • Ensures that all guests have accessed the facility in compliance with established guidelines (e.g., admission fees, age restrictions, etc.).
  • Possesses a general understanding of the facility, its programs, and services, and demonstrates the ability to respond to visitor inquiries both in person and via phone.
  • Accurately adheres to all opening and closing protocols, including: reconciling cash registers, counting and preparing funds for bank deposits, and completing all necessary documentation/reports.
  • Maintains a tidy and organized workspace.
  • Operates various office equipment and machinery as required.
  • Prepares and keeps administrative records and documentation as needed.
  • Participates in training sessions and/or staff meetings as requested.
  • Adheres to the policies and procedures of the City of Mason and the Parks & Recreation Department.
  • Demonstrates awareness of the department's Infectious Material & Exposure Incident Policy and facility Emergency Action Procedures.
  • Administers and documents any necessary first aid/victim care within the scope of emergency training.
  • Exhibits knowledge of all emergency protocols throughout the recreational areas.
  • Performs additional duties and responsibilities as assigned.
Qualifications

Preferred Skills, Knowledge, and Abilities:
  • General proficiency with computers and experience using Microsoft software applications.
  • Ability to obtain and maintain current certification in American Heart Association Standard First Aid and CPR.
  • Strong communication skills for interacting with the public both on the phone and in person.
  • Experience handling cash and preparing financial reports.
  • Ability to follow both verbal and written instructions.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.

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