Customer Service Expert

19 hours ago


Lodi, California, United States Martinizing Cleaners Full time
Job Description

We are seeking a skilled and enthusiastic Customer Service Representative to join our dynamic team at Martinizing Dry Cleaning. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, handling customer inquiries, and ensuring that every customer leaves our store feeling valued and satisfied.

Key Responsibilities
  • Provide top-notch customer service, including answering questions, resolving issues, and providing clear descriptions of our services.
  • Check in customer orders, inspect, sort, and tag for cleaning, and ensure that all garments meet our high-quality standards.
  • Solve customer problems, communicate problems, record issues, and keep accurate records to ensure seamless customer experiences.
  • Process customer payments and discounts, and perform standard opening and closing duties to maintain a clean and organized store.
  • Assist in the back area with tasks such as inspecting finished garments, assembling finished garments, and bagging completed orders.
Requirements
  • Previous customer service experience is highly valued.
  • Dry cleaning experience is considered a strong asset.
  • A flexible schedule is essential.
  • You must be comfortable working while standing for long periods of time.
  • Strong attention to detail is crucial.
  • An understanding of textiles and garments is beneficial.
Salary and Benefits

Martinizing Dry Cleaning offers a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as opportunities for growth and development. We pride ourselves on our commitment to delivering exceptional customer service, and we strive to make your buying experience seamless.



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