Customer Service Representative
6 days ago
Pacific Coast Producers, a leading agricultural cooperative with multiple food production facilities across the West Coast, is seeking an experienced Customer Service Representative to join our team at our Corporate Headquarters in Lodi, CA.
The successful candidate will report directly to the Assistant Sales Manager and be responsible for performing a wide range of administrative and clerical duties to facilitate the efficient operation of the department.
Key Responsibilities:
- Provide exceptional customer service and support via phone, email, and in-person interactions.
- Manage and maintain accurate records and data using MS Word and Excel.
- Develop and implement effective solutions to resolve routine and complex issues.
- BUILD strong relationships with internal stakeholders and external customers.
- Work closely with the sales team to ensure seamless communication and collaboration.
Requirements:
- Two or more years of administrative office experience preferably in a distribution and/or inventory office.
- Demonstrated proficiency with MS Word and Excel. Experience using an ERP system such as JD Edwards is preferred.
- Excellent verbal and written communication skills.
- Proven ability to perform with a high degree of accuracy and attention to detail.
- Capable of working with limited supervision and following projects through to completion.
Benefits:
- Medical, Dental, and Vision Insurance.
- 401k employer matching up to 4%.
- Life Insurance.
- AD&D Insurance.
- Flexible Spending Account.
- Paid Holiday and Vacation.
- Parental Leave.
- Bereavement Leave.
- Education Assistance.
- Continued Skills Training.
Pacific Coast Producers is committed to providing a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds.
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