Frontline Customer Experience Specialist
1 day ago
We're a locally owned and operated business dedicated to making your buying experience seamless. Our number one priority is to deliver quality garment care along with new technologies that exceed your expectations.
Job OverviewThis role is perfect for individuals who enjoy working with people, have excellent communication skills, and can multitask effectively. As a Customer Service Representative, you'll be responsible for managing customer interactions, processing orders, and maintaining a clean and organized store environment.
Key Responsibilities- Customer Service: Provide exceptional customer service, responding to their queries, and resolving any issues promptly.
- Order Management: Check in customer orders, inspect, sort, and tag them for cleaning, and maintain accurate records.
- Problem Resolution: Solve customer problems as needed, communicating effectively and recording issues accurately.
- Payment Processing: Process customer payments and discounts efficiently.
- Store Maintenance: Maintain a clean and tidy store environment, performing standard opening and closing duties.
- Previous Customer Service Experience: Previous experience in customer-facing roles is highly valued.
- Dry Cleaning Knowledge: Familiarity with dry cleaning processes and procedures is considered an asset.
- Schedule Flexibility: Must have a flexible schedule to accommodate changing work demands.
- Physical Demands: Must be comfortable working while standing for long periods of time.
- Attention to Detail: Strong attention to detail is essential for maintaining high-quality standards.
- Teamwork: Ability to work collaboratively as part of a dynamic team.
This full-time position offers a competitive salary of $45,000 per year, paid bi-weekly, plus opportunities for professional growth and development within our company. We offer a supportive work environment, comprehensive training, and a generous benefits package.
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