Health Care Assistant

4 weeks ago

Cleveland, Ohio, United States Planned Parenthood of Greater Ohio Full time

Job Summary

We are seeking a highly skilled and compassionate Health Care Assistant - Patient Access to join our team at Planned Parenthood of Greater Ohio. As a Health Care Assistant - Patient Access, you will play a vital role in providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities

  • Provide accurate information to patients regarding PPGOH services, including contraception options and funding sources.
  • Respond to telephone calls by making appointments, providing information, and appropriate referrals.
  • Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees, and providing/printing client receipts.
  • Assist with schedule management activities, including scrubbing schedules, completing confirmation calls, working patient wait lists, reschedules, and follow-up.
  • Prepare and maintain patient medical records.
  • Maintain accurate records for patient registration, medical records, lab testing, etc.
  • Briefly orient patients on what to expect during their visit.
  • Understand available funds and properly conducts/documents financial screening as well as accurately determining eligibility for funding or private pay.
  • Ensure accurate insurance information for proper billing of third-party insurance.
  • Perform verifications for eligibility and benefit information as necessary.
  • Provide customer-focused services, anticipating the needs of patients and performing necessary duties to ensure patient satisfaction and promote clinic success.
  • Create payment plans as appropriate for patients.
  • Collect client fees, receive and record current charges, payments on accounts, manage balances, record balance due at the end of the visit, balance cash drawer, performs closing procedures, reconcile daily log, and prepare bank deposits.
  • Provide clients with correct forms and ensures forms are completed.
  • Screen medical and social history with correct documentation of pertinent information.
  • Transfer/document required information in the electronic medical record, checking the accuracy of all data per PPGOH protocol.
  • Provide appropriate and accurate patient education and information as needed.
  • Communicate with co-workers to keep client visits moving in a timely manner.
  • Maintain confidentiality and exercise sensitivity in a non-judgmental manner when dealing with sexuality and sensitive issues with clients.
  • Participate in risk and quality management processes. Adhere to HIPAA, OSHA, and CLIA regulations and workplace safety policies.
  • Attend in-service, workshops, seminars, and staff meetings.

Requirements

  • High school diploma or GED.
  • Advanced technical training preferred.
  • Experience working in a healthcare setting preferred.
  • Knowledge and proficiency in medical assisting techniques and reproductive health preferred.
  • Excellent customer service, problem-solving, judgment, organizational, and communication skills.
  • Strong commitment to quality healthcare.

About Planned Parenthood of Greater Ohio

We protect, promote, and provide empowered healthcare for people throughout Ohio. We respect and honor all people, are committed to a diverse and inclusive environment for patients and staff, provide healthcare without judgment, maintain responsible business practices, and regularly demonstrate our shared organizational workplace values and standards to educate and care for the communities we serve.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

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