Guest Service Ambassador

1 week ago


Canton, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative

We are seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be the first point of contact for our guests, creating a warm and welcoming environment that exceeds their expectations.

Key Responsibilities:
  • Promptly greet guests with genuine warmth and helpful enthusiasm to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Process guest orders efficiently and accurately.
  • Invite guests to join our Email Club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, dusting/cleaning of countertops, windows, and other surfaces, washing dishes / assisting Utility.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
What We Offer:
  • Competitive hourly rate: $10.50-12.50 per hour (based on prior experience/interest in leadership opportunities)
  • Employee Discounts
  • Contests and Incentives
  • Bonuses
  • Health, Vision, and Dental for FT employees
  • Opportunities for Career Growth

We are an equal opportunity employer and all qualified candidates will receive consideration for the job without discrimination based on race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic under the law.



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