Hospitality Ambassador

4 weeks ago


Nashville, Tennessee, United States Red Pebbles Hospitality Full time

Adele's in the Gulch is seeking a skilled Restaurant Host Lead to provide exceptional customer service and ensure a seamless dining experience for our guests. The ideal candidate will possess a positive attitude, strong communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Provide courteous and prompt service to guests.
  • Answer incoming phone calls in a timely manner.
  • Seat guests by finding a clean, available table and ensuring a pleasant dining experience.
  • Adhere to seating guidelines to ensure equitable distribution among servers.
  • Greet guests warmly and provide superior customer service.
  • Assist with take-out orders and ensure timely delivery.
  • Monitor dining areas for seating availability, service, and guest well-being.
  • Assist servers as needed and maintain a clean and presentable work environment.
  • Thank guests upon departure and invite them to return.
  • Manage reservations and have a working knowledge of menu and beverage offerings.
  • Communicate guest requests to culinary staff and ensure accurate execution.
  • Perform opening and closing duties and maintain a clean and organized workspace.
Qualifications:
  • At least 1 year of host experience in a high-volume restaurant operation preferred.
  • Prior related experience requiring excellent customer service, cash handling, service recovery, and problem-solving skills.
  • Strong written and verbal communication skills and computer proficiency required.
  • Ability to work in a fast-paced environment and manage the needs of guests.
  • Ability to work cohesively with co-workers and maintain a positive attitude.
  • Possess a passion for hospitality and a love of the food and beverage industry.
  • Ability to work a flexible schedule, including weekends and evenings.
  • Ability to lift, carry, push, pull, and place objects weighing up to 25 lbs.

Adele's is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law.



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