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Animal Care Receptionist

2 months ago

Skokie Illinois, United States Companion Skokie Full time

Position Overview:
Companion Animal Hospital of Skokie is on the lookout for a

Full-Time Animal Care Receptionist to become a vital part of our dedicated team.


Are you a committed and enthusiastic individual eager to contribute positively to the lives of pets and their owners? This is an excellent opportunity for you Our veterinary clinic is in search of a skilled and compassionate person to join our ranks and play a crucial role in delivering outstanding veterinary services.


Shift Information:
This role is a full-time position (30+ hours/week).

Clinic Operating Hours:
Monday, Wednesday & Friday - 8:00am - 7:00pm

Tuesday & Thursday - 8:00am - 6:00pm

No Weekends

Compensation:
$22.00/hour (commensurate with experience)

Ideal Candidate:
We seek individuals with exceptional communication skills, adept multitasking abilities, a keen eye for detail, and proficiency in computer usage. A collaborative spirit and the capacity to thrive under pressure are essential. Opportunities for cross-training into other roles may be available after comprehensive onboarding and training.

About Our Clinic:
Our facility is a well-respected and reliable provider of veterinary care in the Northshore/Skokie region.

With a long-standing history of serving our community's beloved pets, we take pride in our unwavering commitment to delivering exceptional care.

Our clinic is celebrated for its inviting atmosphere, empathetic staff, and strong community ties.

We are thrilled to share that we have recently undergone a remarkable renovation to enhance our clinic's capabilities and ensure the comfort of our patients and clients.

Join our expanding team as we evolve into a four-doctor practice.

Our Team Culture:
At our clinic, you will be more than just an employee; you will be an integral part of a cohesive team.

Our diverse and highly skilled group of veterinarians, technicians, and support staff work collaboratively to provide the highest standard of care.

We believe in nurturing a positive and supportive work environment where every team member's contributions are valued, and ongoing learning is encouraged.

Your expertise and commitment will be recognized and celebrated here.

Facility Features:
Our newly updated facility reflects our dedication to excellence.

Equipped with cutting-edge technology and designed with the well-being of our patients and the comfort of our clients in mind, our clinic features:

State-of-the-art surgical suite

Advanced diagnostic tools

Modern treatment areas

Welcoming and comfortable waiting spaces

Spacious, well-equipped examination rooms

Job Responsibilities:

The Receptionist serves as the initial and final point of contact for clients, playing a key role in creating positive first and lasting impressions.

The Receptionist must possess outstanding client service and communication skills, computer proficiency, the ability to manage financial transactions, multitasking capabilities, a friendly demeanor, and the confidence to handle stressful situations.

The Receptionist will assist veterinarians, technicians, veterinary assistants, groomers, and kennel staff in daily patient and client care.

Key Responsibilities:

Your Impact:
Uphold the Core Values and Mission Statement of MVP.

Welcome clients and pets by name with a warm smile and a positive, solution-oriented approach.


Answer phone calls promptly and professionally using a multi-line phone system; respond to client inquiries regarding basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice on wellness, prevention, and diseases.


Screen and direct calls to the appropriate staff; take and relay messages promptly, pulling medical records of patients for accurate documentation.

Schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls for surgeries and appointments.


Document details discussed during client conversations in medical records, including date, time, key points, and any necessary information.


Enter accurate charges; explain invoices to demonstrate the value of care provided, clearly stating all services and products rendered before the total; echo veterinarians' recommendations during client check-out.


Collect payments when services are rendered, including making change for cash payments, processing credit cards, and verifying proper identification for checks.

Verify the eligibility of clients with charge accounts.


Check medical and computer records for accurate client addresses, phone numbers, and email addresses, and scan appropriate new documents into patients' medical records.

Assist clients with prescription refill forms and provide routine administration instructions.

Advise clients on flea/tick prevention, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:

Essential Knowledge, Skills, and Abilities:
Demonstrated commitment to MVP core values.

Proficient computer skills required, including keyboarding and use of communication tools (e-mail/internet).

Working knowledge of veterinary terminology is essential—must be able to pronounce, spell, and understand the meaning.

Excellent spelling and grammar skills are necessary.

Ability to manage varied and sometimes challenging situations; will encounter highly emotional circumstances.

Ability to exhibit tact and respect towards clients and team members, even during busy or hectic times.


Ability to maintain a confident, calm, and professional demeanor with clients and staff in stressful situations and while focusing on individual tasks.


Must genuinely enjoy working with animals and their owners in the animal care field.

We prioritize people and uphold our values without compromise.

Join us for an enriching career experience

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.