Cleaning and Restoration Operations Manager

2 days ago

Baton Rouge, Louisiana, United States Voda Cleaning and Restoration Full time
Cleaning and Restoration Operations Manager Job Summary

This pivotal leadership position oversees all aspects of the company's operations, ensuring projects are completed efficiently and maintaining high levels of customer satisfaction. The General Manager develops strategic plans to drive business growth, manages company resources, and upholds strict compliance with industry standards.

Key Responsibilities:
  • Oversee daily operations, including effective management of resources, staff performance, and customer satisfaction.
  • Work with a team to perform carpet and hard surface floor cleaning, water extraction, mold mitigation, and disaster restoration.
  • Develop and implement strategic plans that align with company goals, focusing on operational efficiency and revenue growth.
  • Maintain a high standard of service delivery, ensuring compliance with industry regulations and company policies.
  • Cultivate strong relationships with clients, suppliers, and industry professionals to enhance service offerings and business development.
  • Manage budgets, forecasts, and reports; implement strategies to reduce costs and maximize profitability.
  • Provide leadership, training, and guidance to staff; fostering a productive work environment and promoting a culture of teamwork and continuous improvement.
Requirements:
  • 3-5 years of proven experience in a managerial role within the cleaning and restoration industry.
  • Current or past IICRC (Institute of Inspection, Cleaning and Restoration Certification) certifications.
  • Strong understanding of business management, operational processes, and customer service.
  • Excellent communication, interpersonal, and leadership skills to lead crews of technicians.
  • Ability to strategize, solve problems effectively, and handle multiple priorities in a fast-paced environment.
  • Comfortability in creating Xactimate estimates.
  • Ability to learn and work within various technologies.
  • Ability to work in the field as needed.
About Voda Cleaning and Restoration:

Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results.

Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.

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