Guest Services Representative

2 weeks ago


Hebron, Maine, United States Cincinnati Airport Marriott Full time

Cincinnati Airport Marriott is seeking a dedicated and friendly Guest Services Representative to join our team. In this role, you will be the first point of contact for our guests, ensuring they have a positive and memorable experience from check-in to check-out.

As a Guest Services Representative, you will:

  • Welcome Guests: Greet arriving guests with warmth and professionalism, providing exceptional customer service throughout their stay.
  • Manage Check-In/Check-Out: Efficiently process guest arrivals and departures, adhering to hotel protocols and ensuring accurate record-keeping.
  • Provide Information and Assistance: Answer guest inquiries regarding hotel amenities, services, local attractions, and other relevant information.
  • Resolve Guest Concerns: Address guest requests and concerns promptly and effectively, utilizing problem-solving skills to ensure guest satisfaction.
  • Utilize Hotel Systems: Accurately input guest data into the hotel's Property Management System (PMS) and other relevant software.
  • Maintain Safety Standards: Be familiar with emergency procedures and protocols, ensuring a safe environment for guests and staff.

The ideal candidate possesses excellent communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment. Prior experience in a hospitality setting is preferred but not required. We offer a competitive compensation package and opportunities for professional growth within our dynamic organization.



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