DMV Customer Service Center Work Leader

4 days ago


Hampton, Virginia, United States Virginia Department of Human Resource Management Full time
Job Title: DMV Customer Service Center Work Leader

We are seeking an experienced customer service professional to work as a Work Leader in our Hampton Customer Service Center. As a Work Leader, you will be responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections, and other related DMV services.

Key Responsibilities:
  • Oversee daily work flow and coach, train, and direct CSC staff in performing daily work activities.
  • Serve as the CSC subject matter expert on transactions and perform customer service transactions, administer vision and road tests for driver licensing, and issue DMV credentials.
  • Plan and organize on-the-job training programs and serve as the liaison between CSC staff and management to ensure compliance with onboarding, CAP, and IT training requirements.
  • Provide assistance to the CSC Managers and perform required administrative functions as needed.
Requirements:
  • Knowledge of and experience with customer service environments, transactions, and quality control.
  • Working knowledge of DMV office operations and procedures, computer concepts, and basic accounting practices and mathematical concepts.
  • Some knowledge of management principles and practices and of training and education principles and practices.
  • Working skill in basic keyboarding and ability to understand, interpret, explain, and apply complex written material such as the Motor Vehicle Code, other laws, rules, regulations, policies, and procedures.
Preferred Qualifications:
  • Experience in a fast-paced financial environment.
  • Previous management or supervisory experience.
  • Experience at the CS Generalist Sr. or higher level.

We offer a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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