New Jersey Restaurant Manager

7 days ago


New York, New York, United States Madison Collective Full time

Madison Collective, a premier restaurant technology platform, is seeking a skilled Customer Success Manager (CSM) to secure the long-term success of their restaurant partners in the New Jersey and lower New York City area. This role is crucial for ensuring customers have a world-class experience and opportunities to develop their business.

The ideal candidate will provide support throughout the entire life cycle from onboarding to retention, utilizing CRM service tools like Salesforce or Hubspot. The CSM must have 3+ years of experience in a Restaurant Success or Account Management role and a deep understanding of the restaurant and online food ordering industries.

Responsibilities include:

  • Onboarding and adoption support for restaurant partners
  • Retention strategies to ensure customer satisfaction and growth
  • Liaising with offshore teams as needed

In return, the successful candidate can expect a strong and competitive compensation package, including a meaningful equity stake, company-sponsored medical insurance, paid parental leave, and flexible work environment.

The estimated annual salary for this position is $120,000-$150,000, based on location and industry standards. If you are data-driven, detail-oriented, patient, and possess excellent communication and problem-solving skills, apply now for this exciting opportunity.


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