Customer Service Operations Lead

3 weeks ago


Lockbourne, United States Ryder System, Inc. Full time
Job Summary

Ryder System Inc is seeking a Customer Service and Operations Lead to join our team. As a key member of our customer service team, you will be responsible for assisting customers who are experiencing a vehicle breakdown. This includes executing customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates. You will also be responsible for effectively handling all incoming calls and follow-up calls, as well as processing customer service requests.

Key Responsibilities

- Assist customers who are experiencing a vehicle breakdown
- Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
- Effectively handle all incoming calls and follow-up calls
- Process customer service requests

Requirements

- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills

About Ryder System Inc

Ryder System Inc is a leading provider of transportation and logistics solutions. We are committed to providing our customers with exceptional service and support.

What We Offer

- Competitive salary and benefits package

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information].

Equal Employment Opportunity

Ryder System Inc is an equal opportunity employer and welcomes applications from diverse candidates.

Disclaimer

The information contained in this job description is accurate and reliable to the best of our knowledge. However, we reserve the right to modify or withdraw this job description at any time without notice.

Language

This job description is written in English.

Language Code

en

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