Security Operations Manager

1 week ago


Charlotte, North Carolina, United States Charlotte Hornets Full time
Job Summary

We are seeking a highly skilled and experienced Security Operations Manager to join our team at the Charlotte Hornets. As a key member of our security team, you will be responsible for leading and managing our Building Security Officers during a nine-hour shift from 3PM-12AM.

Key Responsibilities
  • Deploy officers to various posts and work closely with the security management team to ensure seamless operations.
  • Take ownership of the shift and proactively address any issues that may arise.
  • Collaborate with the management team to develop and implement training programs for security officers.
  • Operate x-ray machines, walk-through metal detectors, and the Lobby Guard Visitor Management system.
  • Enforce policies and procedures throughout the facility on a 24/7 basis.
  • Follow all rules and regulations as outlined in policies and procedures and post orders.
  • Conduct thorough safety walks in and around the facility throughout the shift.
  • Build security briefing sheets when needed and assist the department with special projects as assigned.
  • Other duties as assigned by the manager.
Requirements
  • Bachelor's degree from an accredited college or university or 4-6 years of industry experience in a supervisor role.
  • Ability to lead, motivate, and inspire a team.
  • Ability to think critically to solve problems.
  • Ability to maintain the highest level of confidentiality.
  • Interpersonal skills - works well in a team environment, professional, interacts with all levels of organization and outside contacts.
  • Adaptable - adapts to frequent change, works well under pressure in a dynamic work environment.
  • Dependable - punctual, responds to manager's instructions, detail-oriented.
  • Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs.
  • Position could place applicant in situations that may require use of physical force to resolve situations.
  • Occasional lifting of boxes or equipment such as fire extinguishers.
  • Presents self in a professional manner and has the ability to interact and build relationships with all levels of organization and outside contacts.
  • Able to multi-task under time constraints, meet deadlines, and work within a fast-paced industry/environment.
  • Excellent communications skills - both written and verbal, ability to read and interpret documents such as incident reports and safety rules.
  • A self-starter who is resourceful.
  • Flexibility to work extended and/or irregular hours, including evenings, weekends, and holidays for games and events, as needed.


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