Patient Service Representative II

1 week ago


Lenoir City, Tennessee, United States Covenant Health (Tennessee) Full time
Job Summary

Covenant Health (Tennessee) is seeking a highly organized and detail-oriented Patient Service Representative II to join our team. As a key member of our healthcare operations team, you will be responsible for providing administrative support for patient service functions, including check-out operations, encounter form data collection, and payment processing.

Key Responsibilities
  • Administrative Support: Provide administrative coverage for patient service functions, including check-out operations, encounter form data collection, and payment processing.
  • Communication: Maintain effective communication with patients, physicians, and other healthcare team members to ensure seamless patient care.
  • Data Management: Collect and process encounter form data, and compile data for billing personnel.
  • Customer Service: Provide exceptional customer service to patients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Team Collaboration: Collaborate with the patient, physician, and other care team members as part of a team-based approach to overall patient care.
  • Quality Improvement: Participate in quality improvement initiatives to ensure high-quality patient care and services.
Requirements
  • Education: High school diploma or equivalent required; preference given to individuals with a high school diploma or GED.
  • Experience: One year of experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required; or minimum three years of total customer-facing/customer service experience required.
  • Licensure: None required.


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