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Front Desk Coordinator

2 months ago


Boca Raton, Florida, United States Sollis Health Full time
{"title": "Front Desk Coordinator", "description": "Job Summary

Sollis Health is seeking a highly skilled and customer-focused Front Desk Coordinator to provide exceptional service to our members. As the first point of contact, you will create a memorable experience by managing patient accounts, scheduling appointments, and addressing member inquiries.

Key Responsibilities
  • Manage patient accounts, including scheduling appointments, registration updates, and daily schedule reconciliation
  • Provide exceptional customer service, greeting members in a warm and friendly manner
  • Conduct temperature checks and COVID screening questions
  • Enter membership leads and patient demographics into Salesforce
  • Schedule follow-up appointments for medical evaluations, vaccinations, and house calls as needed
  • Address member questions or concerns in a timely manner and escalate as needed
  • Answer the Sollis medical hotline and direct patients to the appropriate team members
  • Maintain a clean and organized office space, meeting Sollis brand standards
  • Distribute mail and facilitate mailing items to members
Requirements
  • Associates degree or greater required
  • 1-2 years of previous hospitality and/or medical office experience preferred
  • Excellent administrative background, especially in managing customers on the phone
  • Ability to efficiently execute established office routines and policies
What We Offer
  • Competitive salary aligned with experience
  • Excellent benefits, including healthcare, dental, vision
  • 401K with matching 3%
  • Free Sollis Health membership for you and your family
  • Employee stock options
  • Annual continuing education allocations
  • Dedicated, motivated team and chance to be part of a highly ambitious medical startup
  • Modern, elegant, and high-end work environment
About Sollis Health

Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. We provide expert care in our state-of-the-art centers, virtually via telehealth visits, and in the comfort of our members' homes.

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