Employee Benefits Client Success Associate

3 days ago


Deerfield, Illinois, United States Alera Group Full time
Client Success Associate

Alera Group is seeking a Client Success Associate to join our Employee Benefits team. As a key member of our team, you will be responsible for coordinating the services of employee benefits for clients and working collaboratively with internal and external teams to ensure a best-in-class experience.

Key Responsibilities:
  • Coordinate client services and deliverables to create measurable value and efficiencies in their business
  • Build personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication
  • Analyze risk and coverage program structure and recommend options
  • Collaborate with producers and service teams to manage and oversee new business and renewal processes
  • Develop and maintain positive working relationships with insurance carriers
  • Advocate for each unique client and ensure accurate maintenance of complete client files
Requirements:
  • Undergraduate college degree preferred or equivalent work experience
  • Life and Health Insurance State License – required
  • Minimum 2 years insurance carrier, benefits administration, and/or insurance brokerage experience preferred
  • Intermediate to advanced knowledge of employee benefit plans, wellness programs, and regulatory environment
What We Offer:

We offer comprehensive benefits to employees, including medical, dental, STD, LTD, and life insurance, 401k, paid time off, and much more. We're an equal opportunity employer and welcome applicants from diverse backgrounds.



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