Front Office Manager

1 week ago


Westerly, Rhode Island, United States Relais & Châteaux Full time
Job Title: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at Ocean House, a luxury resort and member of Relais & Châteaux. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.

Key Responsibilities:
  • Oversee all aspects of the front desk, bell/valet operations, including guest registration, reservations, guest services, and staff supervision.
  • Ensure efficient operations, resolve guest issues, coordinate with other hotel departments, manage budgets, and maintain high standards of guest service.
  • Supervise the individual performance of the staff, taking appropriate corrective action to address deficient conditions, behavior, and work performance.
  • Implement hotel policies and procedures to ensure guest satisfaction and adherence to the highest industry standards.
  • Manage administrative functions, including hiring, scheduling, training, and performance evaluations for front desk employees.
Requirements:
  • College degree in hospitality management, business administration, or equivalent work experience.
  • Proven work experience as a Front Desk Manager, including previous oversight of other managers.
  • Well-versed in the standards set by Forbes, AAA, and Relais and Châteaux.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Knowledge of Maestro PMS is preferred.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



  • Westerly, Rhode Island, United States Ocean House Full time

    Job Title: Front Office ManagerJoin the Ocean House team as a Front Office Manager, responsible for overseeing the front desk, bell/valet operations, and ensuring exceptional guest experiences.Key Responsibilities:Manage front desk operations, including guest registration, reservations, and services.Supervise and train front desk staff to maintain high...


  • Westerly, Rhode Island, United States Ocean House Management Full time

    Job Title: Front Office ManagerJoin the Ocean House Management team as a Front Office Manager and take on a challenging role that requires exceptional leadership and customer service skills. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of hospitality.Key...

  • Front Office Manager

    3 weeks ago


    Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Ocean House, a luxury resort and member of Relais & Châteaux. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.Key...


  • Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job Title: Front Office ManagerJoin our team as a Front Office Manager at a luxury resort, where you will be responsible for overseeing the front desk, bell/valet operations, and ensuring exceptional guest experiences.Key Responsibilities:Manage the front desk and bell/valet operations to ensure seamless guest experiences.Supervise a team of front desk staff...

  • Front Office Manager

    2 weeks ago


    Westerly, Rhode Island, United States Ocean House Management Full time

    Job Title: Front Office ManagerJoin the Ocean House Management team as a Front Office Manager and take on a challenging role that requires exceptional leadership and customer service skills. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of hospitality.Key...

  • Front Office Manager

    3 weeks ago


    Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Ocean House, a Forbes 5-Star property and member of Relais & Châteaux. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, efficient operations, and exceptional customer service.Key...


  • Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job SummaryWe are seeking a highly skilled and experienced Luxury Front Office Manager to join our team at Relais & Châteaux. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service excellence.Key ResponsibilitiesGuest Services: Provide personalized...

  • Front Office Manager

    4 weeks ago


    Westerly, Rhode Island, United States Ocean House Management Full time

    About Ocean House ManagementOcean House Management is a luxury resort company that prides itself on delivering exceptional guest experiences. We are seeking a highly skilled and experienced Front Office Manager to join our team at Ocean House, a Forbes 5-Star property.Key ResponsibilitiesEnsure that resort standards for guest services, décor, and...


  • Westerly, Rhode Island, United States Ocean House Full time

    Job DescriptionCompany OverviewOcean House Collection is a premier luxury hospitality company that operates three high-end properties, including the Forbes 5-Star rated Ocean House. Our mission is to provide exceptional guest experiences and unparalleled service in a unique and elegant setting.Job SummaryWe are seeking an experienced and skilled Front Office...

  • Concierge Manager

    2 weeks ago


    Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job Title: Concierge ManagerJoin our team as a Concierge Manager at Ocean House Management, a luxury hospitality company that offers unparalleled guest experiences. As a key member of our front office team, you will be responsible for ensuring that every guest feels welcome and cared for during their stay.Key Responsibilities:Oversee the daily operations of...


  • Westerly, Rhode Island, United States Ocean House Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Relations Manager to join our team at Ocean House. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our resort.Key ResponsibilitiesServe as the primary point of contact for guests,...

  • Concierge Manager

    3 weeks ago


    Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job Title: Concierge ManagerJoin our esteemed team at Ocean House Management as a Concierge Manager, where you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our luxury properties.About the RoleThe Concierge Manager will oversee the daily operations of the Concierge Team, ensuring the highest level of...


  • Westerly, Rhode Island, United States Ocean House Full time

    Job DescriptionJob Summary:The Guest Relations Manager is a key member of the Ocean House team, responsible for ensuring exceptional guest experiences throughout the resort. This role requires a high level of organization, flexibility, and attention to detail, with a focus on delivering outstanding customer service.Key Responsibilities:Guest Liaison: Serve...


  • Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job DescriptionJob Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Relais & Châteaux. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our resort.Key...

  • Concierge Manager

    1 week ago


    Westerly, Rhode Island, United States Ocean House Full time

    Job SummaryWe are seeking a highly skilled and experienced Concierge Manager to join our team at Ocean House. As a Concierge Manager, you will be responsible for providing exceptional guest services and ensuring that every guest has a memorable and enjoyable stay with us.Key ResponsibilitiesOversee the daily operations of the Concierge Team, ensuring that...


  • Westerly, Rhode Island, United States Ocean House Full time

    Job DescriptionJob Summary:The Guest Relations Manager is a key member of the Ocean House team, responsible for ensuring exceptional guest experiences throughout the resort. This role requires a high level of organization, flexibility, and attention to detail, with a focus on delivering outstanding customer service.Key Responsibilities:Guest Liaison: Serve...

  • Resort Concierge

    1 month ago


    Westerly, Rhode Island, United States Ocean House Full time

    Job DescriptionCompany OverviewOcean House Management is a leading luxury hospitality company that operates a collection of high-end properties, including the Forbes 5-Star Ocean House, The Weekapaug Inn, and The Watch Hill Inn. Our company is committed to providing exceptional guest experiences and exceeding the expectations of elite travelers.Job...


  • Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job DescriptionJob Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Relais & Châteaux. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our resort.Key...

  • Resort Liaison

    1 month ago


    Westerly, Rhode Island, United States Ocean House Full time

    Job DescriptionJob Summary:The Guest Relations Manager is a key member of the Ocean House team, responsible for ensuring exceptional guest experiences throughout the resort. This role requires a high level of organization, flexibility, and attention to detail, with a focus on delivering outstanding customer service.Key Responsibilities:Guest Liaison: Serve...

  • Resort Liaison

    4 weeks ago


    Westerly, Rhode Island, United States Relais & Châteaux Full time

    Job DescriptionJob Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Relais & Châteaux. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our resort.Key...