Concierge Manager

2 months ago

Westerly, Rhode Island, United States Relais & Châteaux Full time
Job Title: Concierge Manager

Join our esteemed team at Ocean House Management as a Concierge Manager, where you will be responsible for delivering exceptional guest experiences and ensuring seamless operations within our luxury properties.

About the Role

The Concierge Manager will oversee the daily operations of the Concierge Team, ensuring the highest level of professionalism and attention to detail in all interactions with guests. This includes assisting guests with requests for on- and off-property dining, entertainment, travel, tourism, and recreation, as well as maintaining extensive knowledge of resort offerings and local area attractions.

Key Responsibilities
  • Oversee daily operations of the Concierge Team, including participation in desk operations.
  • Ensure the highest level of professionalism is always maintained through dialogue and personal appearance.
  • Assist guests with all requests for on- and off-property dining, entertainment, travel, tourism, and recreation.
  • Maintain extensive knowledge and awareness of resort offerings and local area attractions, ensuring all knowledge is communicated to staff members.
  • Maintain healthy, mutually beneficial relationships with local vendors, guides, and transportation services.
  • Create weekly staff schedules in collaboration with parallel department managers and Chef Concierge.
  • Ensure payroll reporting is accurate and submitted in a timely manner.
  • Ensure timely and accurate posting of charges for services rendered.
  • Maintain accurate digital logbook of guest itineraries, constantly updated along with our guest's changing needs.
  • Communicate effectively with Front Desk, Housekeeping, Engineering, and Food & Beverage teams to ensure guest requests are fulfilled.
  • Use sound judgment to juggle competing priorities that can change at a moment's notice.
  • Monitor, stock, and order office supplies.
  • Prepare itineraries for arriving guests 24 hours in advance.
  • Responsible for practicing, managing, and promoting the Company's Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
  • Represent the Company with a positive attitude and professional presentation.
  • Follow sustainability guidelines and practices related to the Company's sustainability programs.
  • Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.
Requirements
  • A minimum of 3 years of experience working in a luxury hospitality environment, demonstrating a keen understanding of the needs of elite travelers.
  • Previous management, front desk, or food & beverage experience is preferred.
  • Proficiency in English (oral and written).
  • Knowledge of Maestro PMS and ALICE Suite is preferred.
  • Excellent communication and people skills.
  • Higher organizational and multitasking abilities.
  • Problem-solving skills, resourcefulness.
  • A can-do attitude- as long as it is legal and possible, you will make every effort.
  • Fluency in English both verbally and in writing.
  • Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
  • Uphold the Company standards, policies, and procedures.
  • Prioritize and organize tasks and work area.
  • Ability to remain calm and resolve problems using good judgment as interpreted by the management.
  • Follow directions.
  • Work cohesively with co-workers as part of a team.
  • Maintain confidentiality of guest/employee information and pertinent company data.

Relais & Châteaux is an esteemed hospitality group that values exceptional guest experiences and operational excellence. As a Concierge Manager, you will be part of a dynamic team that strives to deliver unparalleled service and create lasting memories for our guests.

How to Apply

Please submit your application directly to our Careers page at Ocean House Management.

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