Resort Liaison

1 month ago

Westerly, Rhode Island, United States Ocean House Full time
Job Description

Job Summary:

The Guest Relations Manager is a key member of the Ocean House team, responsible for ensuring exceptional guest experiences throughout the resort. This role requires a high level of organization, flexibility, and attention to detail, with a focus on delivering outstanding customer service.

Key Responsibilities:

  • Guest Liaison: Serve as the primary point of contact for guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Resort Operations: Oversee the day-to-day activities of the front office and Bell/Valet, including management, training, and scheduling.
  • Leadership: Function in the absence of senior management, interacting with staff and overseeing the satisfaction of guests.
  • Crisis Management: Serve as the crisis commander in emergency situations, ensuring prompt and effective response.
  • Administrative: Provide assistance and represent the General Manager as needed, communicating with internal and external constituents.
  • Quality Control: Oversee service standards throughout the resort, ensuring a consistent guest experience at a high quality level.
  • Guest Services: Personally greet guests, inspect guest rooms, and make regular contact with assigned guests to ensure their needs are met.
  • Group Functions: Work closely with conference services and banquets to ensure smooth execution of group events.
  • Emergency Response: Contact authorities and complete necessary paperwork in the event of an emergency.

Requirements:

  • Education: Bachelor's degree
  • Experience: 2-5 years of work experience in the luxury hospitality industry, with a focus on customer service and leadership.
  • Skills: Organizational, communication, leadership, and problem-solving skills, with the ability to work independently and as part of a team.

Working at Ocean House:

Ocean House is a luxury resort that offers a unique and exceptional guest experience. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering outstanding customer service and ensuring the highest level of guest satisfaction.

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