Senior Banking Associate

2 weeks ago


Falmouth, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time
POSITION OVERVIEW: The Senior Banking Associate will engage with clients in a dynamic role, delivering outstanding service and support to customers at the Bank's retail locations. This position involves assisting clients with their daily banking needs, addressing inquiries, resolving issues, and facilitating transactions. The Senior Banking Associate will also play a pivotal role in mentoring junior staff members.

KEY RESPONSIBILITIES:

  1. Builds strong relationships with clients by recognizing them personally, understanding their account types, and responding promptly to their needs while embodying a customer-first approach.
  2. Delivers exceptional service to clients regarding daily banking transactions, inquiries, and issue resolution, adhering to established bank policies.
  3. Handles various banking transactions such as processing deposits, loan payments, cash verifications, check cashing, and issuing money orders.
  4. Maintains client confidentiality and trust by upholding privacy standards.
  5. Ensures compliance with all relevant laws, regulations, and internal policies.
  6. Completes all required training and learning activities in a timely manner.
  7. Actively participates in team meetings and individual coaching sessions.
  8. Responsible for executing all opening and closing procedures at the banking center.
  9. Proactively introduces and recommends the Bank's deposit and loan products to meet client needs effectively.
  10. Identifies clients' financial requirements and makes appropriate referrals to other banking services.
  11. Maintains a thorough understanding of the Bank's offerings, seeking assistance for further knowledge as needed.
  12. Assists clients in completing applications for home equity and other consumer loans.
  13. Engages in community involvement and volunteer activities.
  14. Performs additional duties as assigned.
  15. Provides guidance and support to junior staff members.
EDUCATION AND CERTIFICATIONS:
  • Bachelor's degree is preferred.
  • Registration with the Nationwide Mortgage Licensing System (NMLS).
  • Commission as a Notary Public.
SKILLS AND QUALIFICATIONS:
  • At least two years of experience in the banking sector.
  • Ability to mentor and guide junior team members.
  • Competence in executing transactions and services independently, including account openings and loan processing.
  • Capability to manage complex account transactions independently.
  • Exhibits sound judgment in decision-making.
  • Demonstrated ability to manage banking center operations effectively.
  • Proven experience in building strong customer relationships.
  • Ability to serve as the vault custodian for the banking center.
  • Excellent verbal and written communication skills.
  • Strong critical thinking and problem-solving abilities.
  • Awareness of cybersecurity practices to safeguard the bank and its clients.
  • Demonstrates the core competencies expected of a Senior Banking Associate.
CORE COMPETENCIES:
  • Courage
  • Technological Proficiency
  • Financial Acumen
  • Adaptability
  • Sales Skills
  • Willingness to Learn
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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