Customer Service Representative

3 weeks ago

Atlanta, Georgia, United States SP Plus Corporation Full time

Parking Experience Specialist

At SP Plus Corporation, we are driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you will play a vital role in ensuring our customers have a seamless parking experience. Your primary responsibility will be to facilitate the expedient flow of traffic through our facilities, ensuring that customers can quickly and easily access their vehicles.

Key Responsibilities:

  • Assist customers in making payment to fully automated revenue control equipment
  • Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility
  • Go above and beyond to deliver an exceptional client and customer experience that is guided by the SP Plus Promise
  • Assist in the management of the day-to-day activities of the assigned location
  • Monitor parkers in pay-in lanes
  • Make every customer interaction a moment that matters through friendly and professional conduct
  • Willing to assist customers that have forgotten where they parked their vehicle
  • Perform other necessary functions as assigned
  • Conduct garage and facility audits as required by management
  • Count bank of revenue (if required) at beginning of shift to ensure starting total is correct
  • Make change (if required) for customers before transactions
  • Quote rates for parking services
  • Give directions to city locations and assist customers, ensuring they get where they are going quickly and easily
  • Resolve customer complaints independently or with the aid of a supervisor
  • Answer telephone in a prompt and courteous manner (if required)
  • Maintain cleanliness of facility and pick up trash in the surrounding area
  • Present themselves professionally (neat appearance and in uniform) at all times while at work
  • Arrive to work on time for scheduled shifts
  • Complete any other duties that may be assigned by the supervisor

Requirements:

  • High School Diploma or an equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Availability to work 2nd shift, 3rd shift, and/or weekends may be required
  • Valid state-issued driver's license with a current address and acceptable driving record (if required to drive a company vehicle or drive on company business)

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