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Customer Service Representative

2 months ago

Las Vegas, Nevada, United States Johnstone Supply LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Johnstone Supply LLC. As a key member of our Distribution Team, you will be responsible for providing exceptional customer service to our distributors, ensuring timely and accurate responses to their inquiries and requests.

Key Responsibilities
  • Provide customer service support to distributors via phone, email, and instant message, responding to inquiries and requests regarding products, pricing, vendors, and orders.
  • Follow up with distributors to ensure satisfactory resolution of their requests and track all inquiries to identify patterns and make process improvement recommendations.
  • Direct distributors to the appropriate person or department when necessary and follow up to ensure they have received a satisfactory response.
  • Monitor and process incoming Receiving Discrepancies through our RDT system, promptly resolving issues by coordinating with Distribution Centers and Vendors.
  • Provide distributors with packing list reprints and information regarding freight charges and shipping information on dropship orders.
Requirements
  • Associate's degree or equivalent from a two-year college, or at least 2 years of experience in a customer service position, or equivalent combination of training and experience.
  • Ability to calculate figures and amounts, apply concepts of basic algebra, and solve problems including listening to and interpreting customer needs.
  • Ability to organize and follow through with complete fulfillment of customer requests, listen to and communicate information to others verbally and in writing, and maintain confidentiality of information.
  • Skill in presenting a professional and positive demeanor and ability to work in a team environment.
Company Culture

Johnstone Supply LLC is committed to building and maintaining a strong and effective company culture. We value safety, customer focus, teamwork, ownership, and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We offer a competitive wage and benefits package, including medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement and investment in our people is only matched by our commitment to superior customer experience.