Digital Program Manager
2 weeks ago
We are seeking a highly skilled Digital Program Manager to join our Prime Video Global Operations team. As a key member of our team, you will be responsible for leading strategic cross-functional programs and driving business growth.
Key Responsibilities- Define program value propositions, advantages, and limitations with data-driven insights
- Be the liaison between various technical, business, and development teams to drive both proactive and reactive solutions to help scale the business
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on severity level and strong business judgement
- Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
- Have a passion for continuously improving the customer experience
- Be a creative problem solver who always thinks critically about next steps
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service digital supply chain that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability.
Basic Qualifications- 5+ years of experience working with large global organizations as a Program Manager, Product Manager, Digital Supply Chain Manager, or similar role
- 5+ years of experience using MS Excel, including the ability to create pivot tables, use VLookups, and charts
- 3+ years of communicating program/project status to executive-level leadership
- Bachelor's degree or 3+ years of equivalent professional experience
- Strong attention to detail, end-to-end ownership, and driving results in ambiguous environments
- Experience leading cross-functional teams to deliver products and projects on tight deadlines
- Advanced data analysis skills utilizing SQL or other programming languages
- Proven ability to work backward from a problem statement, analyze available solutions, conceive new ones and design a step-by-step execution plan to build the solution and continuously improve
- Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data
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