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Customer Service Associate

4 weeks ago

Wichita, Kansas, United States State Farm Insurance Full time
Customer Service Associate

As a Customer Service Associate at State Farm Insurance, you will be responsible for:

  • Providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.
  • Processing policy changes, claims, and payments accurately and efficiently.
  • Maintaining customer records and updating information as necessary.
  • Collaborating with team members to ensure seamless customer experiences.
  • Staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice.

Key Responsibilities:

  • Assist customers with their insurance needs.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of insurance policies and regulations.