Retail Banking Professional

4 days ago

Mason, Ohio, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused Retail Banking Professional to join our team. As a Retail Banking Professional, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional service and financial solutions to meet their needs.

Key Responsibilities
  • Sales and Relationship Building: Utilize the consultative sales process to build a thorough customer profile and identify current and future financial needs.
  • Product Knowledge: Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Customer Engagement: Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
  • Cross-Selling and Upselling: Primarily focused on cross-selling to existing customer base and engaging in outside sales activities as directed.
  • Collaboration and Communication: Establish close working relationships with assigned Business Partners, referring customers when appropriate to provide timely and holistic financial solutions.
  • Performance Metrics: Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
Requirements
  • Education and Experience: College degree or work experience providing transferrable skills or combination of education and experience.
  • Industry Experience: Experience in the financial industry preferred.
  • Sales and Communication Skills: Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
  • Mathematical Skills: Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
  • Professional Representation: Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Knowledge of Retail Policies and Procedures: Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
Working Conditions
  • Office Environment: Normal office environment.
  • Computer Use: Extending viewing of computer screens.
  • Travel Requirements: This program will require the ability to travel within the affiliate for training as well as scheduling flexibility. Travel outside of the affiliate will be required for various classroom training sessions.

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