Shift Lead Full Time
6 days ago
We are seeking a highly motivated and experienced Shift Lead to join our team at Planet Fitness. As a Shift Lead, you will play a key role in ensuring the smooth operation of our fitness club, providing exceptional customer service, and supporting the management team in achieving our goals.
Key Responsibilities:- Staff Leadership: Provide support to the Club Manager through peer leadership, ensuring that staff are trained and equipped to deliver exceptional customer service.
- Customer Service: Set a high standard for a warm and welcoming atmosphere for all members, prospective members, guests, and employees, by training and coaching staff to follow superior customer service guidelines.
- Club Operations: Assist in managing projects and deadlines, ensuring the club is kept clean and orderly, and maintaining a safe and healthy environment for members and staff.
- Employee Support: Assist in resolving or escalating employee issues or concerns in a professional manner, and provide backup support for employees who are absent.
- On-Call Support: Be available for additional shifts as required.
- 6-12 months of customer service experience, preferably in the fitness industry.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
- Strong listening and problem-solving skills, with the ability to empathize and demonstrate diplomacy in all interactions.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 50 lbs.
- Occasional exposure to toxic chemicals.
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Shift Lead Full Time
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Tampa, Florida, United States Planet Fitness Full timeJob SummaryWe are seeking a highly motivated and experienced Shift Lead to join our team at Planet Fitness. As a Shift Lead, you will play a critical role in ensuring the smooth operation of our fitness center, providing exceptional customer service, and leading a team of staff members to achieve our business objectives.Key ResponsibilitiesStaff Leadership:...
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