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Senior Field Service Engineer

2 months ago

Andover, Massachusetts, United States MKS Instruments Full time

About MKS Instruments

MKS Instruments is a leading global supplier of advanced laser solutions to various industries, including microelectronics, solar, semiconductor, industrial manufacturing, scientific research, and life and health sciences.

Job Summary

We are seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, troubleshooting, and repairing Electronics & Packaging Machines and Ultra-Fast laser systems.

Key Responsibilities

  • Install, maintain, troubleshoot, and repair Electronics & Packaging Machines and Ultra-Fast laser systems.
  • Provide technical support to customers, sales, and application teams, and participate in customer meetings.
  • Answer technical questions from customers regarding system repairs and applications.
  • Stay current with the latest upgrades and training of new products and software.
  • Maintain historical performance and repair information.
  • Log and create field service reports.

Requirements

  • Minimum B.S. in Photonics or related fields with 3-5 years of relevant experience.
  • Experience with diode pump amplifier systems is a must.
  • Opto-mechanical, mechanical, and automated manufacturing systems experience is a plus.
  • Excellent troubleshooting skills with new electrical, mechanical, and laser systems.
  • Excellent communication skills are a must.
  • High degree of proficiency in PC skills, including MS Office, SAP, and data analysis applications.

Physical Demands

  • Perform activities such as sitting, standing, or typing for extended periods of time.
  • Must be able to lift up to 50 lbs.
  • Regularly requires good manual dexterity and coordination.

Compensation and Benefits

MKS Instruments offers a comprehensive benefits package, including health insurance coverage, 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, parental leave, adoption assistance, and tuition reimbursement.

Equal Opportunity Employer

MKS Instruments is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment.