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Customer Success Manager
1 month ago
TED is a non-profit organization that believes ideas have the power to change the world. We're committed to spreading knowledge and innovation through our conferences, talks, and online platforms.
Job DescriptionWe're seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for managing a portfolio of customer accounts, ensuring their success and growth through our products and services.
Key Responsibilities- Partner with cross-functional teams to develop and implement strategic plans to drive customer engagement and growth.
- Monitor customer usage data to identify opportunities for increased usage and engagement.
- Develop and deliver enablement sessions to customer admin teams to ensure they understand the value of our products and services.
- Identify potential opportunities for account growth and collaborate with sales to further those opportunities.
- Manage account documentation to ensure transparency of account health, status, activations, and relationships.
- 3-5 years of experience in a Customer Success or similar client-facing role.
- Proven record of supporting customer retention and engagement.
- Proven experience with implementation and driving ongoing engagement.
- Passion for learning and development and TED's mission of spreading ideas.
- Outstanding interpersonal, communication, collaboration, and presentation skills.
- Experience analyzing and presenting data.
- Competitive salary range: $95,000 - $110,000.
- Full health benefits (medical, dental, vision).
- Paid family leave.
- Flexible paid time off.
- Free OneMedical and SpringHealth membership for you and your dependents.
- 401k with match.
TED Conferences LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
