Pharmacy Customer Service Representative

4 days ago


Methuen, Massachusetts, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Engage with customers and patients to provide a positive and personalized experience
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Model and share customer service best practices with team members
  • Pharmacy Operations
    • Process prescriptions accurately and efficiently
    • Assist pharmacists with scheduling and maintaining workflow
    • Perform duties as assigned by pharmacy manager and staff pharmacist
  • Store Operations
    • Maintain a clean and organized store environment
    • Restock shelves and merchandise as needed
    • Assist with inventory management and ordering
  • Training and Development
    • Earn and maintain PTCB certification
    • Attend training and complete PPLs as requested by manager
    • Stay up-to-date on the latest news and developments in healthcare and pharmacy
Requirements
  • Must be fluent in reading, writing, and speaking English
  • Requires willingness to work flexible schedule, including evenings and weekend hours
  • Prefer six months of experience in a retail environment
  • Prefer good math skills and computer skills


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