Healthcare Customer Service Representative
1 week ago
The Patient Service Specialist I plays a crucial role within the administrative team, executing essential daily tasks to facilitate seamless operations in the medical practice.
This role requires a commitment to professionalism and a positive demeanor when interacting with patients, whether in person, over the phone, or through electronic communication.
Key Responsibilities:
- Manage incoming calls and direct them appropriately; take messages and ensure timely follow-up, guaranteeing that the relevant physician or staff member receives the necessary information.
- Provide general information to callers and deliver authorized medical advice as permitted by a healthcare provider.
- Deliver exceptional customer service to both new and existing patients.
- Create patient records and document communications in the electronic medical record (EMR) system.
- Schedule patient appointments and necessary tests as requested.
- Register patients in the EMR, verifying demographic information and obtaining accurate health insurance details.
- Conduct eligibility checks to confirm accurate insurance representation.
- Collect required co-pays and any outstanding balances from patients.
- Follow scheduling protocols and coordinate patient visits across various practices as needed.
- Engage in pre-visit planning for upcoming appointments, including insurance eligibility verification.
- Obtain prior authorizations and insurance referrals as required.
- Conduct outreach to designated patient groups for care and quality measurement initiatives.
- Schedule specialty appointments and testing as necessary.
- Perform administrative tasks in the EMR system as directed.
- Communicate supply needs to management and assist with ordering supplies.
- Follow up with providers regarding missing documentation and create claims in the EMR.
- Work on assigned revenue cycle tasks as directed.
- Maintain confidentiality and adhere to organizational policies.
Qualifications:
- Demonstrated excellence in customer service.
- Strong communication and interpersonal skills.
- High School Diploma or equivalent is required.
- Preferred experience includes one to three years in a medical office setting.
- Familiarity with EMR systems is strongly preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
About IASIS Healthcare:
IASIS Healthcare is dedicated to transforming the healthcare experience by providing high-quality, patient-centered care. Our commitment to diversity, equity, inclusion, and belonging shapes our approach to patient care and community engagement.
We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other non-job-related characteristic.
-
Customer Service Representative
7 days ago
Methuen, Massachusetts, United States Circle K Full timeAbout Circle KCircle K is a leading convenience store chain that offers a wide range of products and services to our customers. We are committed to providing excellent customer service and creating a positive shopping experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our...
-
Financial Services Representative
5 days ago
Methuen, Massachusetts, United States IASIS Healthcare Full timeJob SummaryWe are seeking a highly skilled Financial Services Representative to join our team at IASIS Healthcare. As a Financial Services Representative, you will be responsible for providing exceptional customer service to patients and their families, while also ensuring accurate and timely financial transactions.Key ResponsibilitiesProcess patient...
-
Customer Service Representative
12 hours ago
Methuen, Massachusetts, United States TransForce Full timeJob SummaryTransForce is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our delivery team, you will be responsible for ensuring that customers receive exceptional service and support.Key ResponsibilitiesOperate a Flatbed Truck: Safely operate a flatbed truck to transport storage containers...
-
Customer Service Ambassador
5 days ago
Methuen, Massachusetts, United States U-Haul Full timeJob SummaryU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting U-Haul's products and services.Key ResponsibilitiesAssist customers with...
-
Healthcare Sales Account Manager
2 weeks ago
Methuen, Massachusetts, United States Rotech Healthcare Full timeOVERVIEW:Rotech Healthcare Inc. stands as a prominent provider in the realm of medical equipment and services, specializing in ventilators, oxygen therapy, sleep apnea solutions, wound care management, diabetic care, and home medical apparatus. Our mission is to enhance the quality of life for patients by facilitating their engagement in healthcare and...
-
Sales Representative
5 days ago
Methuen, Massachusetts, United States Granite City Electric Supply Full timeJob SummaryGranite City Electric Supply is a leading electrical distributor serving electrical contractors and customers across various industries. As a Sales Representative, you will play a crucial role in providing exceptional customer service, generating sales, and maintaining a clean and organized sales area.Key ResponsibilitiesCommunicate with customers...
-
Travel Physical Therapist
5 days ago
Methuen, Massachusetts, United States SkyBridge Healthcare Full timeAbout SkyBridge HealthcareSkyBridge Healthcare is a leading provider of healthcare staffing solutions, dedicated to connecting talented professionals with exciting travel opportunities.Job SummaryWe are seeking an experienced Physical Therapist to join our team for a 13-week travel assignment in Massachusetts. As a Physical Therapist with SkyBridge...
-
Financial Advisor for Patient Services
2 weeks ago
Methuen, Massachusetts, United States IASIS Healthcare Full timePosition Overview:As a Financial Counselor at IASIS Healthcare, you will play a crucial role in assisting patients and their families with financial matters related to their healthcare services. Your expertise will help ensure that patients receive the financial support they need while navigating their healthcare journey.Key Responsibilities:- Provide...
-
Retail Sales Representative
7 days ago
Methuen, Massachusetts, United States Circle K Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key Responsibilities:Greet customers and...
-
Customer Engagement Specialist
2 weeks ago
Methuen, Massachusetts, United States Orangetheory - Franchise #0156 Full timeJob OverviewThe role of the Fitness Sales Representative is pivotal in managing all front desk operations at our fitness studio, emphasizing exceptional customer service while achieving sales targets.The ideal candidate will possess strong customer service abilities along with foundational sales experience.Key Responsibilities:Maintain precise records...
-
Food Service Associate
5 days ago
Methuen, Massachusetts, United States IASIS Healthcare Full timeJob SummaryWe are seeking a skilled Food Service Associate to join our team at IASIS Healthcare. As a Food Service Associate, you will be responsible for providing exceptional nutritional service to patients, customers, employees, and the community.Key ResponsibilitiesOrder, prepare, portion, and serve food, snacks, and nourishments to meet the needs of our...
-
Client Services Associate
1 week ago
Methuen, Massachusetts, United States Planet Fitness Full timeJob Title: Member Services RepresentativeCompany: Core Development and ManagementJob Overview:The Member Services Representative plays a crucial role in fostering a welcoming environment for all members, potential members, and visitors at Planet Fitness by providing outstanding customer support.Key Responsibilities:Welcome members, potential members, and...
-
Food Service Associate, FT, Days/Evs
1 week ago
Methuen, Massachusetts, United States IASIS Healthcare Full timeJob SummaryWe are seeking a highly skilled Nutrition Services Professional to join our team at IASIS Healthcare. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring the nutritional needs of our patients, customers, and employees are met.Key ResponsibilitiesPrepare and serve a variety of...
-
Sales Engineering Manager
2 weeks ago
Methuen, Massachusetts, United States Principal Service Solutions Full timeJob OverviewBecome a vital part of our innovative team at Principal Service Solutions, where we are dedicated to revolutionizing the operational efficiency of high-tech enterprises. As a premier provider of technical workforce solutions, we are committed to enhancing the quality of operations across various sectors. Join us in crafting cutting-edge solutions...
-
Patient Registration Specialist
2 weeks ago
Methuen, Massachusetts, United States IASIS Healthcare Full timePosition Overview:As a Patient Registration Specialist, you will play a crucial role in ensuring the smooth and efficient admission of patients into our healthcare facility. Your primary responsibility will be to facilitate the registration process for both inpatients and individuals undergoing outpatient procedures.Key Responsibilities:1. Collect and verify...
-
Patient Access Coordinator
5 days ago
Methuen, Massachusetts, United States IASIS Healthcare Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Coordinator to join our team at IASIS Healthcare. As a Patient Access Coordinator, you will play a critical role in ensuring the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures.Key...
-
Culinary Service Specialist
2 weeks ago
Methuen, Massachusetts, United States Steward Health Care System Full timePosition Overview:As a vital member of our healthcare team, you will be accountable for delivering exceptional nutritional services to patients, customers, employees, and the broader community. Your role is essential in ensuring that all service is conducted with courtesy, precision, and promptness.Key Responsibilities:1. Provide high-quality food service to...
-
Culinary Service Specialist
2 weeks ago
Methuen, Massachusetts, United States Steward Health Care System Full timePosition Overview:As a vital member of our healthcare team, you will be responsible for delivering exceptional nutritional services to patients, customers, employees, and the broader community. Your role is essential in ensuring that all service is performed with courtesy, accuracy, and timeliness.Key Responsibilities:1. Provide high-quality food service to...
-
Retail Store Associate
23 hours ago
Methuen, Massachusetts, United States CVS Health Full timeAbout CVS HealthCVS Health is a leading healthcare company that is shaping the future of healthcare for people, businesses, and communities. Our mission is to bring our heart to every moment of your health, and we're committed to delivering enhanced human-centric healthcare for a rapidly changing world.Job SummaryThe Retail Store Associate position is a...
-
Tree Care Crew Supervisor
1 week ago
Methuen, Massachusetts, United States Lewis Tree Service Full timeAt Lewis Tree Service, we offer the reliability of a well-established, employee-owned organization combined with the innovative spirit of a forward-thinking, growth-oriented future. As the second-largest utility vegetation management firm in North America, we are continuously expanding. Our focus is on the success of our people, and our work involves tree...