Customer Service Representative, Methuen, Part-Time, Onsite
4 days ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team in Methuen. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their goals.
Key Responsibilities- Build strong relationships with members to understand their financial needs and provide personalized service.
- Identify opportunities to cross-sell and upsell DCU products and services to meet members' needs.
- Process transactions, open new accounts, and conduct loan closings in accordance with established guidelines.
- Utilize established guidelines to obtain lending authority and verify the integrity of documents.
- Accurately process teller transactions, assist with end-of-day balancing, and perform other job-related duties as assigned.
- High school diploma or equivalent required.
- 1-3 years of related experience preferred.
- Excellent verbal communication skills and technical skills (Word, Excel, Email) required.
- Bilingual skills a plus.
DCU is the largest credit union headquartered in New England, serving over 1 million members in all 50 states. We strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
We are an equal-opportunity employer and value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
", "lang_code": "en-US"}-
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