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Security Solutions Specialist

4 weeks ago

Richmond, Virginia, United States Cynet Systems Full time
Job Description

As a Security Customer Success Analyst at Cynet Systems, you will be responsible for actively engaging with customers to understand their security needs and challenges. Your primary goal will be to monitor customer accounts, analyze data, and identify trends to provide timely resolutions and upsell opportunities.

Key Responsibilities:
  • Customer Engagement: Foster strong relationships with customers to understand their security requirements and provide tailored solutions.
  • Account Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
  • Analysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
  • Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
  • Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
  • Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
  • Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
  • Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.