Security Solutions Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Security Solutions Specialist to join our team at cyberThink. As a Security Solutions Specialist, you will act as the bridge between our security solutions and our customers, ensuring they derive maximum value from our products.
Key Responsibilities:
* Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions
* Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk
* Analyse customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services
* Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions
* Develop and deliver training materials and sessions to help customers effectively use our security solutions
* Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings
* Share industry best practices and security insights with customers to help them enhance their security posture
* Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives
Requirements:
* Experience in customer success, account management, or a related role in the technology or cybersecurity industry
* Strong understanding of cybersecurity concepts, practices, and products; familiarity with security frameworks (e.g., NIST, ISO) is a plus
* Proficient in data analysis and reporting tools; experience with CRM systems is advantageous
* Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner
* Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
* Passion for customer success and a commitment to delivering exceptional service
Compensation: The hourly range for this role is $40.00 to $70.00/hr, depending on skills, experience, location, and industry.
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