Customer Engagement Representative

4 weeks ago


Hamtramck, Michigan, United States feldmanforddetroit Full time

Company Overview

At Feldman Automotive, we pride ourselves on our commitment to excellence and customer satisfaction. Our dynamic environment fosters growth and provides ample opportunities for career advancement. We believe that a motivated team leads to happy customers, and we are dedicated to nurturing our employees' professional development.

Core Values

  • Integrity and Honesty
  • Respect and Dignity
  • Meticulous Attention to Detail
  • Collaborative Team Spirit
  • Enthusiasm and Positivity

Benefits

  • Comprehensive Medical, Dental, and Vision Coverage
  • Short and Long-term Disability Insurance
  • Life Insurance and AD&D Protection
  • Generous Paid Time Off and 401k with Company Match
  • Ongoing Training and Professional Growth Opportunities
  • Competitive Salary with Performance-based Incentives
  • Employee Discounts on Vehicle Purchases and Services

Key Responsibilities

  • Manage over 100 customer interactions daily through calls and emails
  • Respond promptly to inquiries via various communication channels
  • Provide initial product information and guide customers to relevant resources
  • Follow up with potential leads and customers who have not yet made a purchase
  • Conduct appointment reminders and address missed appointments
  • Utilize CRM systems for tracking customer interactions

Qualifications

  • Strong teamwork skills with a focus on collaboration
  • Professional and courteous communication style
  • Positive attitude and strong work ethic
  • Proficient computer skills
  • Valid driver's license

We are an equal opportunity employer, committed to creating a diverse and inclusive workplace.



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