Client Engagement Specialist

1 month ago


Hamtramck, Michigan, United States Boundless Promotions Full time

About Boundless Promotions:
We are a dynamic and expanding organization dedicated to enhancing customer satisfaction in the Detroit area. We are currently seeking Customer Experience Representatives to fill full-time positions within our team.

Key Responsibilities:

  • Deliver exceptional customer service experiences consistently.
  • Enhance customer loyalty through strategic initiatives and effective communication.
  • Collaborate with customers to provide timely resolutions, including order processing and updates.
  • Embrace feedback and actively seek to improve customer interactions and sales outcomes.
  • Utilize service and sales skills along with product knowledge to offer tailored solutions to customers.
  • Relay pertinent customer insights to sales teams to develop new strategies and address concerns.
  • Quickly assess customer needs and present suitable options.
  • Identify potential sales opportunities to drive growth.
  • Adopt a personalized approach to demonstrate our commitment to assisting customers with their needs.
Qualifications:
  • Proven experience in delivering outstanding customer service in a fast-paced environment.
  • Familiarity with effective sales and customer engagement techniques.
  • Minimum requirement of a High School Diploma or equivalent; higher education preferred.
  • Strong data entry capabilities.
  • Outgoing and confident demeanor.
  • Excellent public speaking and presentation abilities.
  • Self-motivated with a demonstrated strong work ethic and energetic attitude.


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