Client Engagement Specialist
1 month ago
About Boundless Promotions:
We are a dynamic and expanding organization dedicated to enhancing customer satisfaction in the Detroit area. We are currently seeking Customer Experience Representatives to fill full-time positions within our team.
Key Responsibilities:
- Deliver exceptional customer service experiences consistently.
- Enhance customer loyalty through strategic initiatives and effective communication.
- Collaborate with customers to provide timely resolutions, including order processing and updates.
- Embrace feedback and actively seek to improve customer interactions and sales outcomes.
- Utilize service and sales skills along with product knowledge to offer tailored solutions to customers.
- Relay pertinent customer insights to sales teams to develop new strategies and address concerns.
- Quickly assess customer needs and present suitable options.
- Identify potential sales opportunities to drive growth.
- Adopt a personalized approach to demonstrate our commitment to assisting customers with their needs.
- Proven experience in delivering outstanding customer service in a fast-paced environment.
- Familiarity with effective sales and customer engagement techniques.
- Minimum requirement of a High School Diploma or equivalent; higher education preferred.
- Strong data entry capabilities.
- Outgoing and confident demeanor.
- Excellent public speaking and presentation abilities.
- Self-motivated with a demonstrated strong work ethic and energetic attitude.
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