Customer Service Representative

3 hours ago


Hamtramck, Michigan, United States Harvestsherwood Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Harvest Sherwood. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients in the food industry.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, ensuring accurate and efficient communication
  • Escalate complex issues to management for resolution, providing background information as necessary
  • Anticipate customer needs and follow up with previous customers to ensure successful resolution
  • Perform and coordinate special projects as assigned

Requirements:

  • 3+ years of experience in customer experience, preferably in the food industry
  • Possess excellent customer service and communication skills
  • Flexibility to work varied shifts
  • Experience working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner
  • Demonstrated initiative, urgency, commitment, and ability to manage multiple competing priorities simultaneously
  • Demonstrated ability to manage conflict, build consensus and facilitate problem-solving and collaboration in a matrix environment
  • Bi-lingual in Spanish preferred

What We Offer:

Harvest Sherwood is an equal employment opportunity employer. We offer a competitive hourly rate and a dynamic work environment that values teamwork and collaboration.



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