Senior Manager, Change Management and Operational Readiness
6 days ago
We are seeking a highly skilled and experienced Senior Manager, Change Management and Operational Readiness to join our team at Insight Global. As a key member of our organization, you will be responsible for leading and developing a team of Operational Readiness Specialists, setting clear goals and performance expectations, and fostering a collaborative and innovative team environment.
Key Responsibilities- Develop and implement comprehensive change management strategies to support customer support initiatives and projects.
- Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Create and deliver communication plans to ensure stakeholders are informed and engaged throughout the change process.
- Ensure the customer support team is prepared for new product launches, process changes, and system implementations.
- Develop and execute detailed operational readiness plans, including risk assessments, contingency planning, and go-live support.
- Coordinate with cross-functional teams to align operational readiness activities with project timelines.
- Monitor and report on the readiness status, identifying and addressing areas for improvement.
- 5+ years of experience in change management, operational readiness, or a related role.
- Strong understanding of change management methodologies, tools, and best practices.
- Experience in project management with the ability to manage multiple initiatives simultaneously.
- Strong analytical and problem-solving abilities.
- Exceptional communication, facilitation, and interpersonal skills.
- Ability to manage a team of individuals and collaboratively with cross-functional teams.
- Detail-oriented with strong organizational and time management skills.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
We are committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are an equal opportunity employer.
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