Senior Manager, Change Management and Operational Readiness

6 days ago


Bentonville, Arkansas, United States Insight Global Full time
Job Summary

We are seeking a highly skilled and experienced Senior Manager, Change Management and Operational Readiness to join our team at Insight Global. As a key member of our organization, you will be responsible for leading and developing a team of Operational Readiness Specialists, setting clear goals and performance expectations, and fostering a collaborative and innovative team environment.

Key Responsibilities
  • Develop and implement comprehensive change management strategies to support customer support initiatives and projects.
  • Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Create and deliver communication plans to ensure stakeholders are informed and engaged throughout the change process.
  • Ensure the customer support team is prepared for new product launches, process changes, and system implementations.
  • Develop and execute detailed operational readiness plans, including risk assessments, contingency planning, and go-live support.
  • Coordinate with cross-functional teams to align operational readiness activities with project timelines.
  • Monitor and report on the readiness status, identifying and addressing areas for improvement.
Requirements
  • 5+ years of experience in change management, operational readiness, or a related role.
  • Strong understanding of change management methodologies, tools, and best practices.
  • Experience in project management with the ability to manage multiple initiatives simultaneously.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication, facilitation, and interpersonal skills.
  • Ability to manage a team of individuals and collaboratively with cross-functional teams.
  • Detail-oriented with strong organizational and time management skills.
About Us

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

We are committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are an equal opportunity employer.



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