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Operations Supervisor

2 months ago

Gainesville, Florida, United States Domino's Pizza LLC Full time
Company Overview

Domino's Pizza stands as the premier name in pizza delivery since its inception in 1960. With a legacy that began in 1983, Team Washington, Inc. has established itself as a top-tier franchise, renowned for exceptional service, teamwork, and quality cuisine. We take pride in our ability to serve even the highest offices, ensuring that our commitment to excellence is recognized far and wide. Our franchise is dedicated to giving back to the communities we serve, making us a beloved choice for pizza lovers.

Position Overview

Summary: Assists in the daily management, coordination, and execution of objectives related to sales, cost control, employee engagement, customer satisfaction, food quality, and sanitation standards.

Key Responsibilities:

1. Familiarizes with all policies, procedures, standards, specifications, guidelines, and training initiatives to effectively manage the store in the absence of the General Manager.

2. Ensures that customers are greeted warmly, and team members are responsive, courteous, and service-oriented.

3. Supervises the preparation and presentation of food and products in accordance with brand standards, ensuring consistency in portioning and service.

4. Aids team members in completing opening, closing, and preparation tasks.

5. Actively engages in hands-on food preparation, customer service, and delivery coordination.

6. Supports company and store goals in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and fostering a positive work environment.

7. Manages cash flow by adhering to cash handling and reconciliation protocols.

8. Fills in as necessary to uphold customer service standards and ensure efficient operations.

9. Assists in product management, ensuring accurate unit counts and conditions upon delivery, in line with brand standards.

10. Identifies labor or food costs and implements specific actions to positively influence these figures.

11. Aids in labor scheduling based on anticipated business activity, ensuring adequate staffing and achievement of labor cost objectives.

12. Maintains knowledge of human resources policies.

13. Provides insights and recommendations to General and Regional Managers.

14. Enhances professional and technical knowledge by attending workshops and reviewing relevant publications.

15. Performs additional duties as assigned.

Company-Wide Responsibilities:

1. Promotes company policies and advocates for Team Washington.

2. Ensures proper attendance and conduct.

3. Engages in positive feedback and constructive criticism.

4. Maintains effective communication with colleagues.

5. Serves as a resource for team members.

6. Cross-trains and understands how roles interact with other departments.

7. Collaborates with management to address challenges, providing suggestions as needed.

8. Maintains a clean and organized workspace, taking ownership of surroundings.

9. Upholds confidentiality in all information according to EEO guidelines.

Qualifications

To succeed in this role, an individual must be able to perform each essential function satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Ability to pass applicable Company background checks.
  • Excellent written and verbal communication skills for interactions with management and customers, including order processing.
  • Strong multitasking abilities.
  • Capability to thrive in a dynamic, fast-paced environment.
  • Adaptability to changing priorities.
  • Proficiency in entering orders using a computer keyboard or touch screen.
  • Ability to take orders over the counter or phone.
  • Capacity to work independently and collaboratively as part of a team.
  • Ability to perform basic arithmetic accurately and quickly (calculator may be used). Must be able to provide correct monetary change.
  • Ability to lead the team on duty.


Additional Information

All information will be kept confidential according to EEO guidelines.