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Guest Services Coordinator

2 months ago

Leawood, Kansas, United States HCI Hospitality Full time

Guest Services Coordinator - Doggy Daycare

Company Overview

At HCI Hospitality, we pride ourselves on our exceptional team of pet enthusiasts and our modern facilities that provide outstanding daycare, boarding, grooming, and training services for our furry guests and their human companions. Our focus is on ensuring the happiness, safety, and well-being of your pets through dedicated interaction and care.

Position Overview

We are currently seeking enthusiastic and customer-focused coordinators to manage our front desk operations while providing a warm welcome to both our two-legged and four-legged visitors. Responsibilities include greeting guests, managing check-ins and check-outs, updating guest profiles, and processing payments for services. Additionally, you will conduct informative tours during introductory sessions.

Key Responsibilities

Client Interaction and Care

  • Greet pet owners with warmth and professionalism.
  • Deliver exceptional customer service both in person and over the phone.
  • Provide informative tours for pet parents.
  • Conduct thorough assessments of pet behavior to approve enrollments.

Organizational Skills and Time Management

  • Maintain an organized front desk with meticulous attention to detail.
  • Quickly learn and utilize the company’s POS system and Microsoft Office applications.
  • Promote and sell daycare, boarding, grooming, and training services.
  • Manage check-ins and check-outs for daycare and boarding services.
  • Handle administrative tasks such as copying, faxing, and maintaining confidentiality.
  • Process payments accurately and maintain financial records.
  • Perform closing procedures, including cash drawer reconciliation.

Team Collaboration and Supervision

  • Work collaboratively with management and team members.
  • Maintain a positive attitude and be open to new ideas and changes.

Facility Maintenance and Cleanliness

  • Take initiative to ensure the lobby and facility areas are clean and organized.

Animal Care Knowledge

  • Demonstrate a willingness to learn effective pet management techniques.
  • Possess knowledge of modern, compassionate animal care practices.
  • Be prepared to assist in pet care as needed.

Qualifications

  • Availability to open early or close late.
  • Willingness to work 30 to 40 hours per week, including weekends and holidays.
  • Prior customer service experience is preferred but not mandatory.
  • Reliable transportation is essential.
  • Ability to maintain composure and a friendly demeanor in a fast-paced environment.
  • Comfortable working with various dog breeds.

Compensation and Benefits

  • Starting pay at $11.00/hour with regular pay increases.
  • 401(k) retirement plan with company matching.
  • Complimentary daycare services for your pets while on duty.
  • Opportunities for career advancement within HCI Hospitality.