Virtual Care Coordinator

4 weeks ago


Leawood, Kansas, United States Elevance Health Full time
Job Summary

The LTSS Transition Concierge Coordinator is a critical role within our organization, responsible for supporting the LTSS Coordinator (or contracted provider) in completing components of the person-centered planning process. This position plays a vital part in ensuring the effective transition of care for individuals enrolled in specialized programs, adhering to applicable state law and contract requirements, as well as federal regulations.

Key Responsibilities
  • Develop, monitor, and assess changes during any transitions of care into the Service Coordination forms and tools, such as the individual's Person-Centered Support Plan (PCSP), in accordance with member's needs.
  • Contribute to the components of the person-centered planning process to support individuals in meeting their established goals, in the setting of their choice, and accessing quality health care services and supports.
  • Perform telephonic and/or virtual outreach to individuals in specialized programs, providers, or other key stakeholders involved in any transitions of care of members, to support the efficacy of the care plan and/or to align with contractual requirements for member outreach.
  • Consult with the primary service coordinator to monitor the PCSP, in instances in which a risk is identified related to the members LTSS, physical or behavioral health supports.
  • Manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost-effective and efficient utilization of long-term services and supports.
  • Document short- and long-term service and support goals in collaboration with the member's chosen care team, which may include caregivers, family, natural supports, and physicians.
Requirements
  • BA/BS degree in a healthcare-related field is preferred.
  • Specific education, years, and type of experience may be required based upon state law and contract requirements.
About Elevance Health

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.

Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. Elevance Health will also follow all relevant federal, state, and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.


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