Patient Care Coordinator
1 day ago
Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice with a strong commitment to providing exceptional patient care. We are seeking a compassionate and organized Patient Care Coordinator to join our team.
Key Responsibilities:- Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
- Optimize patient satisfaction, provider time, and treatment room utilization by checking in patients in a timely fashion.
- Maintain patient accounts by obtaining, recording, and updating demographic and financial information.
- Schedule patient appointments at the end of the visit.
- Maintain open communication with pre-cert team regarding orders for daily patients.
- Track and follow up with patient cancellations and no shows.
- Perform daily audit of tasks assigned.
- Check patients in by EMR and verify demographics and insurance information.
- Follow up on outpatient referrals and surgical referrals.
- Provide patients with printouts of appointments.
- HIPAA and OSHA compliance.
- Excellent communication skills with the ability to communicate effectively with patients, medical staff, insurance companies, and others.
- Caring demeanor toward patients and co-workers.
- Clinical knowledge and familiarity with medical terminology.
- Working knowledge of computers, fax, copiers, and other technology.
- Strong knowledge and understanding of electronic medical records software.
- Prior medical receptionist experience, preferably in an orthopedic setting, is a plus.
- Strong administrative skills, with attention to detail in accuracy.
- Bilingual (English/Spanish) is a plus.
Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.
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