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Executive Meeting Manager

4 weeks ago

South Bend, Indiana, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we value our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success.

Check out this video for more information on our great company.

Job Summary

We are seeking an experienced Executive Meeting Manager to join our sales team.

This position plays an important, multi-faceted role within the sales department, serving as a revenue generating sales professional, client servicing representative, inter-departmental communication liaison, and supporting the overall intra-department administrative responsibilities.

Key Responsibilities
  1. Demonstrate complete ownership of the sales cycle, including prospecting, selling, closing, planning, and servicing.
  2. Respond to all group, catering, event, and in-house rooms/function needs inquiries to obtain signed contracts for the property within assigned markets.
  3. Coordinate, plan, and communicate on all aspects/details of the group/event as the event planner, including group room block reservations, service details, group event needs, menu planning, audio visual requirements, diagrams, pricing, and payment.
  4. Prepare sales, banquet & catering proposals, contracts, invoices, resumes, and banquet event orders.
  5. Schedule/provide property tours with potential/in-house clients, and as requested.
  6. Enhance group events and department profitability by using up-selling techniques and recommending profit improvements to the Director of Sales & Marketing.
  7. Communicate frequently/effectively with professional verbal/written skills with group contact & attendees to ensure expectations are met/exceeded in a timely manner.
  8. Communicate any potential issues, concerns, and future business potential to appropriate Manager(s) before, during, or after group stay.
  9. Responsible for rooming list reservations, call-in group block consolidation, transportation details, meeting agendas/resumes, and PCI compliant billing authorizations.
  10. Knowledgeable with the property's accommodations, meeting facilities, and support services available at and through the property in order to best promote the effective utilization of the property.
  11. Continues to develop strong knowledge and utilization of industry and company systems, protocols, processes, and resources for the position & department.
  12. Becomes a Delphi expert to support reporting needs, standards, profile, and data maintenance and development, and e-proposal support.
  13. Builds and maintains programmed merge documents, menus, pricing, and specifications into the Delphi system and assigns categories appropriately.
  14. Remain alert, courteous, and helpful to guests at all times.
  15. Attend and participate in weekly designated meetings.
  16. Take incoming calls, walk-ins, and meeting RFP's with an assistance to clients directly and routing of information to the appropriate staff members.
  17. Provide overall sales administrative support to the sales & marketing teams, including website updating and package creation/activation through channels.
  18. Processes amenity and VIP requests.
  19. Prepare daily, weekly, and monthly reports as required by the DOSM.
  20. Perform general administrative office duties as requested by the DOSM.
Qualifications

High school diploma or equivalent.

Two years hotel/resort experience.

Strong computer skill set with Sales & Catering database applications, Property Management Systems, and Microsoft Office programs.

Excellent customer centric interpersonal guest service resolution experience.

Pleasant and helpful personality.

Possess a strong self-motivated sales drive working with time pressures and flexible hours/dates.

Be well organized and efficient.