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Residential Front Desk Staff

2 months ago


West Palm Beach, Florida, United States FirstService Residential Florida Full time
Job Overview

As a Front Desk Associate with FirstService Residential Florida, you will be responsible for providing exceptional customer service and support to our residents and guests. This role requires strong communication, problem-solving, and time management skills, as well as the ability to work independently and make sound decisions.

Key Responsibilities
  • Customer Service: Greet and assist residents, guests, and service providers in a professional and courteous manner.
  • Emergency Response: Monitor and respond to emergency situations in a timely and efficient manner, following established protocols and procedures.
  • Security and Access Control: Monitor and control electronic security systems, ensuring the safety and security of our residents and property.
  • Logistics and Administration: Maintain accurate records and logs, and perform other administrative tasks as required.
  • Communication: Develop and maintain effective relationships with residents, guests, and internal stakeholders, providing clear and concise communication and resolving issues in a timely manner.
Requirements
  • Education: High school diploma or equivalent required; college-level courses in business or hospitality preferred.
  • Experience: Two to three years of business experience preferred, with a focus on customer service and communication.
  • Skills: Strong customer service, communication, and problem-solving skills; ability to work independently and make sound decisions; proficiency in computer software and hardware.
  • Physical Requirements: Ability to lift 30-50 pounds, work in an upright standing or sitting position for long periods of time, and navigate the property as required.
What We Offer

As a full-time exempt associate with FirstService Residential Florida, you will be eligible for comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. You will also have access to paid time off, holidays, and opportunities for professional growth and development.

Compensation: $17 hourly.